All articles ← Knowledge Base Are my points available to cash in right away? Do I need to submit valid information? How can I redeem a promo code? How do I delete my account? How do I find out about new surveys? How do I get paid? How do I redeem my points? How do I Report a Survey Issue? How do I unsubscribe from MintVine emails? How do I update my email address? How do offers work? How do routers work? How long are surveys available? How long does it take to fill out a survey? How long does it take to process my payment? I am unable to log in to my account I did not receive a confirmation email I did not receive my MVP referral bonus Rejected Points The survey link says "I'm not qualified" as soon as I open it. What are "Pending" Points? What are Extra Surveys? What are Local Deals? What are Tango Cards? What are the 3 word survey descriptions? What does 'NQ' and 'OQ' mean? What earning activities are included in the MVP referral program? What is a "funnel" survey? What is an offer? What is Dwolla? What is the Daily Poll? What is the MVP referral program? When will I receive credit for a completed survey? When will I receive my gift card? Where can I update my PayPal information? Where is the Redeem button? Why can't I get into the Funnel Survey? Why didn't I receive credit for the offer I completed? Why do surveys pop up in a new window? Why don't I get points for disqualifying from an offer wall survey? Why don't I qualify for some surveys? Why is my AOL email not receiving gift cards? Will AntiVirus software affect my MintVine experience?